"Great location, peaceful, wonderful"
Experiences of living with SATO
What is it like to live in a SATO rental home? What’s the best thing about your home and neighbourhood? And why did you choose SATO as your rental housing provider? We asked our residents directly!
An amazing benefit: €0 security deposit
Moving into a new home is usually an exciting and anticipated event. Sometimes, however, life can bring unexpected changes that require a quick move. Not needing to pay a security deposit makes it easier to find the right home and enables fast decisions.
“I wasn’t able to sell my own home during a difficult period in my life, and I had no way to come up with a security deposit,” shares one resident. “As a student, it really makes moving easier when your funds are often tied up in the deposit of your previous apartment, which you usually only get back after the keys have been returned and the apartment inspected,” reflects another.
“Life would have been much tighter for several months if I had had to pay a deposit. I don’t even know how I would have managed it. I had just separated from my long-term partner.”
“We mainly looked at SATO homes because of this.”
With a €0 security deposit, there’s no need to dip into your savings: “Moving is expensive enough as it is, so it was great not to have to use my savings for a deposit.”
“I’ve been a SATO resident since September 2010. Back then, in a tough life situation, the €0 deposit was truly invaluable.”
"No deposit was a big deal for me"
In SATOhomes, the security deposit is generally €0. This is a big deal for many, as it simplifies the moving process and leaves more money for things like furnishing a new home.
More than just walls
Lost your keys? Is the stairwell light out? Or would you like to paint your walls to better reflect your style? Get in touch with us through the OmaSATO online service, and we’ll take care of it!
"Our House Experts have been friendly and helpful. It's easy to submit service requests online, and the updates about the progress are excellent," says one SATO resident. Another adds, "My SATOhome is my first home of my own. It’s reassuring to know that if I have any issues, I can get help without immediately having to book an expensive professional service."
SATO residents appreciate our services, both online and in person
"Submitting a fault report through the OmaSATO pages is really easy, and communication is fast from start to finish."
"My own House Expert always arrives quickly for maintenance and is really friendly. I ran into him in the stairwell one day, and he remembered me by asking if the radiators had stayed warm after bleeding. It gave me a really good feeling."
At SATO, we want to ensure that our customers receive a consistent, high-quality service experience in every interaction with us. In 2024, our Net Promoter Score (NPS) measuring resident satisfaction during their tenancy was 27, while the NPS for various customer service interactions was 57.
Read more residents' stories
Pets are valued residents
Do you already have a four-legged friend, or are you thinking about getting a pet? Choose a SATO rental home—pets are welcome without any special notification to the majority of our homes. You can also invite a friend’s dog or even their parrot to visit your SATOhome.
Residents share their experiences: "We have two foster cats who arrived on short notice, and it was wonderful that pets were welcome in our building. I didn’t have to worry about whether I could offer them a temporary home."
"What’s great is the excellent soundproofing. Our guard dog doesn’t have to be on alert all the time, as we don’t hear all the noise from the stairwell," adds another resident. A third resident shares: "In summer, my cat loves spending time on the balcony, and in winter, it watches the children playing in the snow in the courtyard from the window."
"The peacefulness of my building is also good for my pet."
"Our dogs enjoy the nearby walking trails and forests. They’re often joined by two dogs from the same stairwell. At home, a warm bed and a quiet stairwell are big pluses. Nothing disturbs the sleep of our elderly pets."
Read more about pets
What are you waiting for?
The quotes on this page are from real residents—and you could be one of them. If you’re still considering your options, read more about our benefits below. You can also check out our frequently asked questions, especially if you’re looking for your first home.
Did you know you can rent a home from us in two ways? Submit a traditional apartment application or shop for a rental home directly from our online store! If you need help, our chat is there for you—it opens at the bottom of pages like Find a Home.
Security deposit €0
"It was a great relief to move into such a nice apartment without a deposit. Part of the old rent deposit went into savings, and the rest into decorating."
SATO at your service
"Customer service has been the best of my life so far. Service requests are addressed immediately and things are taken care of. The service is friendly and knowledgeable. It's really good to have a dedicated House Expert and Service Manager who knows the house and the area."
Pets welcome
"A big reason for moving was that pets are welcome. I don't have a pet of my own yet, but I think a four-legged friend will be moving in in the near future."
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