Contact
Looking for a home?
By filling in the application for rental apartment before contacting us you ensure a faster customer service. Please note, we can offer you a home only if you have filled in the application. Read more ›
Question about rent payment?
Ropo Oy’s Customer Service helps you with all matters related to rental payments.
You can check you rental payment info easily in the MyRopo service. You can find Ropo contact details here›
Defect report
Do you have an issue with your apartment or the building? Fill in a defect report at OmaSATO. If there is an urgency, like a water damage, please contact your maintenance company directly by phone (see building contact details below).
Subscribe newsletter
Subscribe to SATO newsletter and you'll be among the first to know what's happening at SATO!
Other issue
Questions about living in SATOhome, residents' cooperation, or perhaps B2B issues?
Contact info of your home building
Service Manager and maintenance company
Call customer service
Our phone lines are quite busy at the moment. If you can, favor other methods to contact us, like OmaSATO and sato.fi chat.
+358 20 334 443
Opening hours Mon-Fri 9-16
Exceptions in opening hours
On Fri, 7 Feb, our phone lines and chat will open at 10:00.
All offices as well as our customer service and sato.fi's chat are closed on Public Holidays.
Chat with us
You can find the chat on the low righthand corner of the page. SATObot is there for you 24/7, and if it does not know the answer to your questions, available Customer
Service Specialist comes to aid on
Mon-Thu 8-20 and Fri 9-20.
On Fri, 7 Feb, our chat will open at 10:00.
Telia 02033-number (SATO Customer Service): €0,084 /min
Calls from abroad charged at the country's international call rate plus the appropriate rate for calls within Finland.
Telia 0201-numbers:
Calls from landline phones €0,0828 /call + €0,07/min
Calls from a mobile phones €0,0828 /call + €0,17/min
Calls from abroad charged at the country's international call rate plus the appropriate rate for calls within Finland.
All call rates incl. VAT 25,5 %.
Frequently asked questions
If urgent repair work is needed in your apartment, contact the maintenance company. You will find the contact details by writing your street address on 'Contact details of your home building' box at Contact us -page. If the need for maintenance is less urgent, you can send us a message at OmaSATO. OmaSATO knows who to forward you message to, so you don't have to worry if you know the responsible actor.
Some wear and tear in your apartment is normal. However, sometimes it is sloppiness that causes an extra reason for cleaning or repairs. In these situations we will invoice you in accordance with the List of customer charges.
Whatever home-related issue is on your mind, don't hesitate to contact our customer service for advice.
1. Add homes to your application
2. Identify yourself and apply
3. View the home and decide
1. Add homes to your apartment application
Visit our Find a home page to browse our range of rental apartments and to add interesting homes to your application. If you change your mind or other intriguing apartments become available, you will be able to edit your application and add or remove homes later on. And do not worry, sending us an application does not commit you to anything.
2. Identify yourself and send your application
Once you have selected the homes for your application, identify yourself using your online banking codes or mobile ID. This identification will enable us to save your details securely, check your credit history, avoid any misconduct and identify you as a home-swapper if you already live in a SATO home.We will check the credit data history of applicants from the database of Suomen Asiakastieto Oy. If you are renting a home together with someone else, both of you will see if you pass the credit history check. We will also check the details of your possible previous history as a SATO customer, including any disturbance notices.
If you do not want to go through the sign-in process involving identification, you will only be able to apply for our ARA-subsidised rental homes.
3. View the home and decide
Once you have submitted your application and it checks out, we will contact you automatically. In some cases we need to check the application out manually, and it may take a bit more time for us to contact you.
It is important that you visit the apartment either on site or by taking a virtual tour before deciding if you want to rent it. As soon as we have processed your application we will usually let you choose the most suitable viewing time online. Easy!
Once you have visited the apartment and confirmed us that you are interested in renting it, you can sign a lease before you even leave the apartment showing. Otherwise our sales consultant will get in touch with you, and signing the lease is swiftly done online!
Good to know
- We allow several applicants to view a home at the same time. At times there are so many applicants for one apartment that we can only provide a viewing for some of them.
- Because there are several customers viewing the apartment at the same time, it is possible that we may not be able to offer it to you. In that case, we will let you know how to renew your application.
If you need help with applying for an apartment, our customer service will be happy to help you. Choose your preferred way to contact below.
You will not be charged a letting agency fee by SATO or SATO's rental agents in any situation.
Laguma kharash garaynayo oo laguuguma jaarjar garaynayo qiimaha eegansiyadu qaataan ee sida SATO ama SATO’s marnaba ee wakiilada wax kireeya oo kale.
لن يتم تحميلك رسوم وكالة التأجير عن طريق SATO أو أو وكلاء التأجير التابعين لـ SATO تحت أي ظروف.
Ei SATO ega tema üüriagentuurid ei võta teilt ühelgi juhul üürivahendustasu.
SATO ve SATO evlerine arabulucuk eden taraflar sizden hiç bir durumda aracılık ücreti istemezler.
SATO или посреднические фирмы никогда не взимают комиссионный сбор за арендную квартиру.
SATO et les intermédiaires de logements SATO ne vous réclameront jamais de frais de commission pour votre location.
You've come to the right place. You'll find the paper forms used most commonly at SATO on .pdf here:
Where can I find the rules and regulations of SATO buildings?
Offices
SATO rental apartments, Helsinki Metropolitan Area
Tel +358 (0) 20 334 443
Call rates
Company invoicing
Please use e-invoices. If you have any questions about B2B invoicing, please contact us at palvelukeskus@sato.fi
Please note that the B2B invoicing addresses are not related to rent payments. If you need advice in rent payments, please contact our customer service.
Rental apartments for B2B customers
Looking for a rental home for your employee? Email our B2B team.