Living in a SATO home

Tiny home, big apartment, new customer, long-term resident, homebody, world traveller - living in a SATOhome is as diverse as the life itself. And we have assembled all sorts of rental living related questions below.

What are SATO House Experts' responsibilities, and how can I reach them?

My home is too cold or too warm, what should I do?

Enjoying your home

Enjoying your home -guide is the survival kit for every SATO resident in a nifty package.

Read and download in nine languages

Painting kit and DIY renovation

Surface materials play a major role in the atmosphere of your home. If you wish, you can request a free painting kit from SATO and carry out a small-scale painting renovation in your rental apartment.

If you would like to carry out a more comprehensive do-it-yourself renovation in your rental home, you can request permission from your home building's service manager.

Where can I find the rules and regulations of SATO buildings?

How to terminate the lease agreement?

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Living in a SATO home

How to file a defect report?

Which of the home's maintenance work is my responsibility and which are done by SATO?

What are the Service Manager's responsibilities, and how can I reach them?

What are the maintenance company's responsibilities, and how can I reach them?

What can I do if a drain smells bad in my home?

Am I allowed to drill and mount things on the walls or ceiling of my SATOhome?

Where can I order more keys?

What should I do if I forget my house keys?

Can I sublet my rental apartment to another person?

Enjoying your home

What does the rent consist of?

How do I pay the rent? Where do I get the bill or account and reference number?

How often is the rent revised?

Can I apply for housing benefits living in a SATOhome?

What to do, if I have payment difficulties?

In my home building, water billing is based on consumption. How often will I receive an invoice?

Is internet connection included in the rent?

Which equipment can I use the Telia broadband and TV services with?

How to make sure your broadband connection is secure?

How do I update the password of my Telia router?

Painting kit and DIY renovation

How to report disturbances?

Could I become a Neighbour mentor?

Can I arrange events in my home building independently, like tidying-up-parties ('talkoot') or yard sales?

What sort of customer events does SATO organize?

Where do I found the emergency plan of my home building?

Where can I park my car? Where to rent a parking spot?

What sort of storage SATO offers?

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