A behind-the-scenes look: how SATO B2B Sales makes finding a company provided housing effortless

When a company needs a rental apartment for an employee, SATO Corporate Sales’ Bea Hasu and Tuuli Bergqvist step in. What do they do behind the scenes before the employee gets to enjoy their new home?

A company-owned apartment is a significant benefit for an employee, especially when relocating to Finland or a new city for work. When a company wants to provide housing for their employee, SATO Corporate Sales’ two-woman power team, Bea Hasu and Tuuli Bergqvist, get to work.

"Our job is to ensure that finding a company-owned apartment is quick and hassle-free."

“Thorough background work is what makes this smoothness possible.”

There is a lot happening behind the scenes before the employee moves into their new home. What kind of magic does the corporate sales team perform?

Background work helps the company make the right choice

Everything starts with the company’s and their employee’s needs. The wish list may include proximity to the workplace or hobbies, or a home close to a specific nursery.

“First, we search SATO’s database for available or soon-to-be-available homes that are the perfect match for our customers’ needs,” Bea explains.

“Next, we confirm the suitability of the rental apartments, either by visiting the location ourselves or with the help of SATO’s expert team,” Tuuli continues. “Company-owned apartments are often used to attract international top talent, so the excellent condition of the apartment and a functional layout are also important factors.”

 

Information package makes choosing a company-owned apartment easier

Once a few interesting options have been shortlisted together with the company and employee, Bea and Tuuli begin scheduling apartment viewings. This too requires plenty of preparation behind the scenes.

“We usually present the apartments ourselves, but if there is a local presenter for the area, we book them for the viewing,” Bea explains. “The presenters, in turn, tell us what was discussed during the viewing. This way, we can communicate seamlessly with the company and the employee without any gaps in information.”

What if the employee cannot visit the location, or the company representative is too busy to attend the viewing? Bea and Tuuli have solutions for this too.

“We have many different ways to showcase apartments, such as video calls and presentation videos.”

“To make the decision-making process easier, we also compile an information package about local services,” Tuuli lists.

Preparation streamlines signing the lease and collecting the keys

SATO can lease the apartment either to the company or directly to the employee. Typically, the employee is involved in searching for the company-owned apartment, but the employer signs the lease agreement.

“We have designed efficient practices to make signing the lease agreement easier. For example, the agreement can be signed entirely online. We have also simplified key collection based on customer feedback,” Bea describes.

In a SATOhome, the employee can enjoy their stay while property managers ensure that everything in the home works as it should. At the same time, the company ensures that the relocating employee is ready to start work on time.

Fast support makes SATO Corporate Sales a reliable partner

The actual work of the corporate sales team ends when the keys are handed over, but Bea and Tuuli remain available to help with any rental-related issues.

“If everything goes well, we are usually not contacted,” Tuuli explains. “But if there are any problems with the apartment, it is easy to reach out to the familiar contact person. Our team responds quickly and finds a solution right away.”

“We have a good reputation for fast and efficient customer service,” Bea adds. “That is one reason why customers keep coming back to us again and again.”